National Highways Authority Of India [NHAI] — double charges both fastag and cash collection

Address:

Bangalore, Karnataka, 560037

Hi the Bangalore airport toll is deducting money through FASTag and collecting cash. When went through FASTag lane it said invalid tag but after payment of cash later few mins auto detected through FASTag. This happened both onward and return journey. The toll collection people don’t care or can’t do much.

Event Details:
On 24th Jan while traveling to Bangalore International Airport in the Devanahalli Tool I went on normal lane without fastag after paying the tool and 10 mins later I get message that fastag amount was charged.

On 27th when I was returning from airport back Home I took fastag lane and it said tag invalid and redirected to other lane. I asked the toll person about this and told the earlier instance and they said not much can be done. I paid and crossed toll and after 5mins again I get message stating amount got deducted through fastag.

I have attached the message and the toll paid receipt, not sure what can be done for this.