National Highways Authority Of India [NHAI] — Excess debit from wallet in nhai fastag

Debit the amount untile the wallet goes Negative balance in NHAI Fast Tag. As they are informed 200 Rs as Deposit Amount
At the time of purchase, but my experience is
It's debit upto Rs -27 and recharge is not possible due to Kyc not updated, and finally I paid double cash in 2 tolls in my return journey in same vehicle number .
Full cheating, and I have informed through
Customer care number 1033 the executive disconnect the phone .