National Highways Authority Of India [NHAI] — Extra Fee taken and Unethical Behavior

Address:

M/s. Nashik Sinnar Tollways Ltd.

Date of incident: 16/02/2021
I traveled from Nashik to Sinnar on 16/02/2021 (Tuesday). At that time, M/s. Nashik Sinnar TollWays Ltd., I paid Rs. 50 / - toll and got the return pass (Ticket No. [protected], Booth&Operator ID: L07/800118).

But, on the way back, there was a huge crowd at the toll booth and some of their staff were sending vehicles to different toll booths, so I took my car to the toll booth they told me about. When I showed the return ticket (Ticket No. [protected]), to the Booth&Operator ID: L 17/800019, they strictly denied and shouted “You have entered the fast tag lane”. So you have to pay Rs. 35 / - again. Your return pass is not valid. They gave me a toll ticket of Rs. 35 / - (Ticket No. [protected]) and made me pay back. So, please kindly look into this matter and return the extra Rs. 35 / - taken from me.