National Highways Authority Of India [NHAI] — extra toll amount charged on pune-mumbai express way

Address:

Pune, Maharashtra, 411046

Respected team of governance,

Please consider my complaint as a request to refund me the excess amount i was charged at the toll booth.

The incident happened on mumbai-pune express way. We were travelling through our personal vehicle from pune to mumbai. We had already taken a receipt at old highway but we missed the road and got onto the mumbai-pune express way.

We got onto expressway by mistake and wanted to escape from that way. As there is no prevision to get out from the express way we had only choice to move back along the road we came along which was not feasible to us. As we had to travel in the wrong direction. So we preferred to continue with the express way only. So, the agent available at the toll booth asked us to take the receipt of the toll booth.

We commented to him that, we should not be charged for the entire amount but the amount which is extra to what we had paid on the booth of old highway should be charged to us. The person refused to charge us the way we were asking for. However he added that it would not be possible. So we had to make payment for entire amount.

Later we contacted the authority of national highways, and confirmed that the suggestion we were trying to convey to the agent was right and we should not have paid the amount that we had paid. Also, the office suggested us to ask on the next toll booth for refund. When we asked for the refund the other agent available on the next booth asked us to raise a complaint to get the refund. So this is the complaint we are raising.

Kindly do the needful and provide us the amount that has bee charged to us in excess.