National Highways Authority Of India [NHAI] — Fast Tag- Illegal Deductions

This complaint is related to my illegal deduction of money from my fast tag.

My car with Registration Number: UP 16 Y 3383, was going on a roundtrip from Noida to Agra via the Yamuna Expressway on 19.8.2022.

My car reached back to Noida at around 4:00pm. Later that night, i.e.., on 19.8.2022, I got several messages w.r.t the deductions of toll on Mathura Plaza. When I checked my phone in the morning, I got around 12 messages from fast tag portal w.r.t the deduction at Mathura and Agra toll.

It is hereby pointed out that 11 times toll was deducted from Mathura Plaza and 1 time from Agra Plaza, in addition to the toll tax cut during the journey. (Please find attached the photos of the illegal toll tax deductions from my account along with the taxation number.)

I immediately registered two separate complaints on the toll free number 1033 and registered complaint no.s 6492835 ( mathura plaza) and 6492853 ( Agra Plaza) respectively.

Kindly look into the matter at hand and resolve the issue by not only refunding the money, but also enquiring into such malfunctions by toll booths where money is illegally deducted from the fast tag account as this amounts to an act of fraud and cheating.

Ritwik Parikh
Complainant