National Highways Authority Of India [NHAI] — Fastag active still told that it is blocked and charged double money

- date of incident : 7th Oct 2022
- client mobile number : [protected]

Hello,

I have to go to the Bangalore International airport to receive my friend and then drop off. While coming from airport, fastag worked fine, but when I was dropping him back, the system of tool booth showed that it has been blocked. I have to pay double charges due to that and wasted my time at the tool booth. The receipt of that is attached. I sent email to unblock my fastag account and found that it was not blocked. There is no reason for it to be blocked when it was working same day less than 12 hours earlier. This is surely a scam. I tried two lanes but both lanes were showing it blocked and I ended up paying double cash. Please find attached the toll plaza receipt and email proof that my account is not blocked. Please provide resolution as I have to pay double and I wasted time due to their scam. They think that people will just leave it and not complain for small amount and they can make free money. But this is wrong.

Thanks,
Mayank.