National Highways Authority Of India [NHAI] — FasTag got charged with wrong amount, when It was not supposed to get charged

Fastag ID: 14018042
Account No: 24693665
Fastag Bank: ICICI
Vehicle Reg No: KA19MG1035

NHAI Complaint No: 4756329

Date of Wrong FasTAg deductions: Rs 55.00 on 17/10/2021 and Rs. 55 on 9/12/2021

I am staying at Mulki, Mangalore. Near my home there is two NHAI toll booth. One at Surathkal and other at Hejamady. From the very beginning, Vehicles registered with KA19 does not pay toll at Surathkal and vehicles registered with KA20 does not pay toll at Hejamady. Even with FasTag implementation, this rule have been followed. Since I applied my Fastag, randomly my fastag gets charged at Surathkal Toll Plaza even though my vehicle registered with KA19 and I does not go through Fastag lane. First time when I got charged, I got my Rs.55 back after a month. But after few months, I again charged for Rs.55 on the same plaza and launched a complaint with complaint ID 4756329 to NHAI. I was told that it is a technical issue and was asked to submit my RC and vehicle photos which I did on number [protected] and this issue is still unresolved, but closed by NHAI . Again on 9/12/2021, I again charged at Surathkal toll plaza for Rs.55.

Please look into this issue and provide a refund of 110.00 as soon as possible.