National Highways Authority Of India [NHAI] — fastag is not read by scanner at patas toll plaza and collected doubled amount

Address:

Pune

On friday 17 jan 2020 at patas toll plaza, my car is having active fastag with sufficient balance, but scanner was unable to read and they forcefully collected double amount rs. 140.00. And also they are putting wrong/incorrect vehicle no on receipt.
As per national highway fee determination of rates and collection amendment rule 2018 gsr 427e 07.05.2018 of the national highways authority of india (Nhai) clarifies that — if the fastag for your car isn’t properly detected by the reading machines in different lanes at toll plazas, you do not need to pay any toll at all for that particular trip.

The employee are not enough educated at toll plaza they dont know the rule, so request you to take action on this to get refund my extra amount.