National Highways Authority Of India [NHAI] — Fastag - Money deducted not as per the norms- May be Fraud

Address:

Karan vihar, Karnal

This is really disturbing to state that the money is not being deducted as per the NHAI norms from the Fast tag.
Money is being deducted more than the applicable fees from the NHAI Toll Plazas.
I don't know this is an intentional fraud or a mistake. In either case, this is really bad and frustrating.
Details Below:

Phone: [protected]

Case 1
Car number : HR05BF8847
Name: Kunj Gulati
Date and Time of toll crossing - 16th march 2022 11:36 AM
Money Deducted on 17th March 2022 12:32 PM
Order ID: [protected]
Money Deducted: Rs. 240
Actual Fees: Rs. 90

Case 2:
Car number : HR05BF8847
Name: Kunj Gulati
Date and Time of toll crossing - 30th January 2022 02:42 PM
Money Deducted on 17th March 2022 03:07 PM
Order ID:[protected]
Money Deducted: Rs. 240
Actual Fees: Rs. 90

Please see this and resolve it. I am sure you might be getting numerous amount of complaints related to this.

Also, if this was one time issue this should have been resolved till now. This happened to me twice in 2 months. Request you to take action on this immediately.