National Highways Authority Of India [NHAI] — Fastag not issued

Dear sir mam. As per your notification fastag is cumpulsory for crossing at toll. I have applied for fastag on 16.03.2021 from axis bank online. I had paid the amount for fastag but till now fastag is not delivered to me. I have call many times to axis bank but they are not giving me solution. They are telling do the mail I have mail several times but they are not give me solution They are telling wait for fasttag. And here I am paying double for crossing toll. Tell me is this right. Kindly look the matter and tell me the solution of this problem