National Highways Authority Of India [NHAI] — Fastag not working at toll plaza

Address:

Pune

I was travelling by own car MH12RT6581 from Chalisgaon to Pune on 22nd March 2022, after Kannad ghat i choose to travel through new toll road NH52 to save my time. Road is really nice so i thought i will surely save my time. but when i was crossing first toll i.e Hatnur toll Naka there i realised that fastag scanning was not working properly after struggling for 5-7 min it was failed, toll charges was Rs. 90, there was no problem from my side. So normally in other case if such thing happens toll persons make entry by vehicle no. and toll charges get deducted from fastag. but here the same feature they refuse and asked for cash which is double Rs.180, so same i paid and started my journey again at Karodi ( Toll Plaza ID : 340039) the same issue and they forcing mi to pay by cash. i was waited there for 30 min. and struggling to convince them that fastag scanner has some issue. suddenly all the staff gathered and trying to threatening and asking for cash. i was traveling with family so they are taking undue advantages of that. finally with forcefully they asked cash of Rs 120 (against the fastag charges Rs.60) so total i paid Rs. 300 for using the toll road of about 60km. after as i was about to leave the highway and diverting towards Pune.. (toll location is not suitable for Pune travellers- we have to pay unnecessary). koradi toll plaza is 8.5km before the Pune highway.
Concern here is .. if toll plaza is not featured with updated technology or people are not trained for and such remote toll plaza where they forced to pay by cash and traveller has to pay double the amount.. is this the way to tread travellers ?
And 2nd thing for Pune travelers why they have to pay when they are suppose to leave the toll road.. toll plaza location should be after pune highway connection