National Highways Authority Of India [NHAI] — fastag sticker issue

Address:

Mumbai City, Maharashtra

My dad have two heavy 6 wheeler vehicles so we applied fastag via icici imobile 25th november on as we had visited bank first but they were not having stickers for 6 wheeler so they asked us to order online, we received both the stickers on 3rd december but after few days i. E on 18thdec one of our vehicle sticker got blacklisted so when we called icici bank executive he informed us by error from their end instead of providing 6 wheeler truck sticker they have sent us car stickers so informed us to remove the stickers from the vehicle & they will arrange for new stickers as it is there mistake, we did as they guided us & also got sticker for one vehicle from them on time i. E on 20th december but for another vehicle they informed us it will take about 15 to 20 working days so we were ok with it but when we not received the sticker even after expected time period so we contacted them on 7th jan & even sent mail to which they informed their operation team is checking & then on 8th jan there senior informed us that our processed sticker is blacklisted by sbi bank as they are telling they also have sticker with them for our same vehicle which was unexpected by us has we had only contacted n applied stickers from icici & not concerned with any other bank, but still we contacted sbi customer care executive so they informed us that they have applied sticker only with vehicle & owner name but they dont have kyc or other documents so they have blacklisted the account we informed them we have not ordered any stickers from them & even crossed verified our cell no which are not matching to there system record, but they are not providing us the contact number of person who has ordered it, if we tell icici bank they are telling to speak to sbi bank & no one is guiding us properly what to do, because till sbi bank unblock the account from blacklist & closes this account, icici cannot provide us sticker.

Please tell us what we should do as even after applying sticker on time we have still not received it we have to pay cash & also our money is separately stuck in icici portal cug balance.