National Highways Authority Of India [NHAI] — fastag usage not allowed on western express highway kmp and eastern express highway kgp

Address:

Panipat, Haryana, 132103

Please note i traveled to & fro from kundli to gurgaon yesterday and was again very surprised to note that payment thru fastag is not applicable on these route of toll plaza. The operator refused to accept fastag and more surprising at entry point they don't told us that it is not allowed and at exit point at badli/gurgaon we were clearly told it is not applicable. Similarly at kgp on 10th feb we were disallowed the benefit of fastag. At both the time we had to pay in cash. Please clarify why it is so and take strict action against them as whats the fun of sticking fastag if it is not acceptable. Most importantly if with fastag sticked to on the vehicle still we have to wait in line at toll plaza for long then what is the purpose o[censored]sage of taking fastag and prepaying. There are no special lane for fastag it's all mixed up.in such case allow special vip lane with vehicles having fastag