National Highways Authority Of India [NHAI] — Forced to pay cash at Malera Toll Plaza

Address:

Malera Toll Plaza, near abu road

Hello respective,
I was travelling to gujrat from udaipur,
During the road journey there came malera toll plaza (Km11 .200 on NH-76)
My fasttag was in very good condition with balance of around 500₹
I waited in line for 10-15 minutes
Later on as i reached near counter the toll guy forced to pay cash 110₹, they told me that their fast tag sensor had just crashed so we need to pay in cash,
I argued for sometime told NHAI Toll plaza Guidelines but the guy was not in mood to listen anything from me and even police were there helping them to get paid in cash even police told to pay cash or stay aside they would not allow me to cross the toll
At it was around 9 p.m. so i was in hurry to get back to home so paid and shooted a small video after i paid and crossed the toll
IT WOULD BE VERY HELPFUL AND KIND IF YOU IF YOU TAKE A LOOK INTO THIS MATTER SERIOUSLY AND STOP CORRUPTION AND TAKE SERIOUS ACTIONS AGAINST THE MALERA TOLL PLAZA
THANK YOU
RUTVIK