National Highways Authority Of India [NHAI] — Forcefully asked for Cash Payment in double even though my fast tag was active and had enough balance

Address:

Jewar Toll Plaza, Yamuna Expressway, Jaypee Infratech Ltd, Sector 128, Noida, U.P.

Date: 10/02/2022

Incident - I was travelling to Noida from Lucknow. My fast tag was active and had enough balance for the journey and it was all good until I reached Jewar Toll Plaza, Yamuna Expressway. The toll employee pretended my fast tag is not working and asked for Cash payment in double. I checked my balance and fast tag status and everything seemed alright. Then two toll employees started arguing and threating me in abusive manner. I was with family and panicked as it was night 9:00 PM. I paid the cash and avoided the uninvited mishap. I am attaching toll receipt along with my fast tag status and other toll deduction of the same day.

Desired Resolution - Penalty on Toll Plaza employees and Jaypee Infratech Ltd for unethical and fraudulent act. Refund for my extra payment and mental harassment.

Note: I am willing to register e-FIR for the same if needed.