National Highways Authority Of India [NHAI] — Fraudulent behavior by toll plaza staff

Address:

KRDCL Bengaluru

I passed Hiremannur Toll Plaze Dt: Koppal (KA) at 12:29 hrs on 02/10/2021. Toll Plaza is maintaned by KIS Grpoup.
My car is KA25MC3539 FasTag enabled with adequate balance.
Staff at the toll first told be that I will have to pay cash as my FasTag is blacklisted. When I disagreed he told me that there is no balance. When I showed SMS alert of my previous debit he asked me to "Just pay and go".
When I asked for his ID he showed an ID which apparently was not his.
Showed ID particulars: Doddappa; Address: Hanchinal; Desgn: Security; Mob No:[protected].
By the behaviour it was very clear that he had fraudulent intentions.
I would severe disciplinary action may be initiated against him under inti, mation to me.