National Highways Authority Of India [NHAI] — Fraudulently Deducting Money From Fastag Account by Sawaleshwar Toll Plaza

Address:

Nanded City, Pune

Dear Team,
Money is getting fraudulently deducted from my ICICI Fast Tag Account without actual travel on the respective route and without Fast Tag Read.

This issue is keep on happening at respective Toll Plaza named "Sawaleshawar Toll Plaza" Solapur Road, Maharashtra

This incident happened almost 8 to 10 times till time and for each incident I have raised complaint with ICICI Bank Fast Tag Customer Care and 3 complaints with NHAI calling to customer care on 1033 number

NHAI Complaint Numbers are 5234305, 5234842, 5234705

There is no resolution against any complaint raised so far

During all this time after doing investigation at my side I come across specific case that all transactions against my Fast Tag account of deducting Toll Amount is done by manual intervention, Toll Plaza seems to have facility to add the vehicle number manually on Toll Deduction system and can deduct money from respective attached Fast tag account for the respective vehicle, The reason I am so confident is I never travelled on that specific Toll Plaza and I am very much sure al the transactions are without fast tag read.

This is causing financial losses to me and top frustrated to keep calling customer care and explaining issue every time without any satisfactory resolution so far and issue keep on happening.
I expect respectiev authority need to look in this case and investigate deeply to identify this fraudulent issue and fix the same,

My Name:- Rahul Jagtap
Contact Number :- [protected]
Fast Tag Provider :- ICICI Bank
Fast Tag Customer Id:[protected]
Issue with Respective Toll Plaza:- Sawaleshwar Toll Plaza, Solapur Road, Maharashtra

PS:- You can reach to actual root cause when you investigate how this amount get deducted, Is it by Fast Tag read or Manual Intervention of adding vehicle number on system and deduct amount attached to respective vehicle.
I can provide all relevant information on this as needed and can prove this is not my vehicle for which amount deducted, and there is something suspicious happening and financial losses happening to me.