National Highways Authority Of India [NHAI] — gate barrier hitting the car from the top

Dear sir,

This is to bring to your kind notice that my car bearing no. Ka02 mj 6660, a black figo was passing through the fast tag lane of devihally toll plaza located on hassan bangalore highway on 27.12.19 at around 18:15 hrs. The gate barrier fell on top of the car after it was allowed to pass through (Fast tag got scanned and amount got deducted) fast tag order id is[protected]. As there was no one nearby, it was late in the evening and had some work to attend to, i had to drive away thinking that information may be passed on to the concerned the next day. Though the car is dented on the top, i had absolutely no intentions of claiming any damages, but wanted sensitized the concerned about this incident. Accordingly in the evening today, i informed about the incident to the personnel near the plaza, who behaved in a very irresponsible manner citing that due to fast tag such incidents happen and nothing can be done as it is an unmanned operation. I was taken aback, as this argument doesn't hold any water because the sensors, processors and the actuators, i. E gate barrier in this case can be made to work in perfect sync if the logics are maintained properly, which i think was beyond his level o[censored]nderstanding. After much persuasion, i was directed to the manager and interaction with him was a disastrous experience to say the least. I was treated like a blackmailer who had come to lodge a false complaint for extorting money. Right from the beginning he was in a state of denial and speaking to someone over phone, who supposedly was at the plaza, when the incident took place tool his word of no such incidents taking place at face value and declared in front of certain people who had gathered outside the office for some reason that no such incident has taken place. If he had told, he will verify my complaint with cctv footage, i would have been satisfied and walked away, but implicating me as a liar i'm front of do many people is an act of humiliation and am deeply hurt. I had since now had no intention of claiming any damages which now i have to press for to prove my point here. Sending photographs and you assessing the damage would only be a secondary process, but my immediate demand would be that you should acknowledge the incident graciously and ensure tendering of apology by the concerned manager who repeatedly kept kicking telling that the fact that i didn't complain yesterday proves that the the incident has not taken place and i am lying. Leveling allegations of lying against me in public shall not be taken lying down by any person with self respect. Hope justice is rendered to me by your good offices at the earliest without any delay.

Regards,
S rohit
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