National Highways Authority Of India [NHAI] — Gutur toll gate

We have waited more than 30 min in toll gate. There is no proper structure at gutur toll gates . All the lorries are passing through all the tolls and the waiting period is almost 30 min as they have issues with lorries.kindly look into this issue immediately
As per rules no need to pay toll fee if we wait for much time..even though the toll people were harsh and the behavior was worst.kindly take action
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    National Highways Authority of India [NHAI] Phone
    +91 11 2507 4100
    +91 11 2507 4200
    National Highways Authority of India [NHAI] Address
    G 5&6, Sector-10, Dwarka, New Delhi, Delhi, India - 110 075
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