National Highways Authority Of India [NHAI] — Harassment and Double Charges Unjustifiably Charged At Titoli Toll Plaza

The team at Titoli toll Plaza was unable to scan our fast tag on 29/01/2022.
On 25/1/2022 we had crossed the same toll and the Fast Tag had worked and we we were unable to comprehend why the tag is not working. They insisted that they can "see that the fast tag is damaged" and it is our fault and hence we must pay a penalty of double charges.
My husband and I felt this was unfair and requested them to find a solution and that we as honest tax payers and citizens following the due processes should not be penalised like this.
My husband rightly tried to convey the unfairness of it all. 5 to 6 people- all without any COVID precautions threatened us that we can't pass the toll without paying double and that we can't stay parked either. Left with no options we called the helpline but the team at the toll Plaza was unwilling to coordinate with them. Mr Sunil Parashar (as per the name given by them) was very rude and had a threatening toll and given the situation created I forced my husband to not take this further and pay them double. I was only left to wonder how we were being forced into paying a penalty almost by force!
What was even more surprising was that at the next two toll booths the fast tag worked perfectly without any issue. This really amazed us- and now it was clear that we had suffered a calculated and planned harassment at the Titoli toll Plaza!
I seek your help as I was forced to pay a penalty wherein none was due- and the mental harassment as an honest citizen shakes our faith in the justice and administrative system of the country.
It is not just a matter of double charge but also one of being threatened and manipulated.
I need your help to ensure a correction and hope that my complaint helps improve the system to avoid any such happenings in the future.