National Highways Authority Of India [NHAI] — Harassment at Toll Plaza

Address:

Bulandshahr

I was returning from Hapur to bulandshahr on 04.07.2021, Sunday (4:55PM)
At Kurana Toll Plaza i entered a Lane which already had a car, soon i was asked to change my lane because the car ahead of me was short of balance in their Fastag. in the second lane too i waited for 5 minutes then again i was asked to move to the third lane. the same incident was repeated in the third Lane. lastly I was told to move back to the first Lane again, i was also told by an NHAI agent that the vehicles with short balance are not ready to pay the penalty along with the Toll so you have to go back.

My question is "will the people maintaining Balance in their fastag be harrassed & told to change their lane after lane & the people who do not maintain any balance be allowed to pass by paying toll in cash without any penalty?