National Highways Authority Of India [NHAI] — Harassment at toll plaza , even after money was deducted from fastag

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Farah toll between Mathura and Agra on NH19

I was travelling with elderly father from Gurgaon to agra. At the farah toll between Mathura and agra on NH19 yesterday[protected] at 4:28.
The fast tag on the car was read and money was deducted, but it somehow didn't show on the booth system and the bar didn't lift.
The booth employees keep pounding on the front glass to read the tag again by hand held machine and continuously denied me passing.
There were atleast 5 uniformed and couple o[censored]n uniformed men who were talking roughly and threatening to take twice the toll in cash because their machine cannot read the tag.
Only after 20 Minutes of explaining them that the money is already deducted they checked with the system and allowed me to pass after 4:45.
It was horrible experience as they were not wearing masks on duty and trying to get inside the vehicle and used abusive language.