National Highways Authority Of India [NHAI] — Heavy traffic due to repair work on toll road. Wrongly charged Toll charge

Address:

Maharashtra

You Paid Rs.203 at Khalapur Toll Plaza of MH06BM3403 on 18/03/22 10:58:07. Avl Bal Rs.3187.19 Txn ID: FT[protected]

Please go through the toll recept as above.
The reason of taking toll road is to save time and better road.
Between mumbai to khalapur alternate roads are available but we choose toll road of mumbai pune express way to save time.
On express it takes less then 30 minutes to reach khalapur ttoll from start point On 18 march 22 it took me 1.30 hours for the same distance it would have better to take no toll road to reach faster. The purpose of toll road do not serve.
I therefore request as under
1) refund the toll paid
2) put a board before start point of toll road that work going delay in traffic so motorists can take alternate route.
3) suspend toll collection till work is going.
Thank you
Mehul shah
[protected]@gmail.com