National Highways Authority Of India [NHAI] — hour long queue at khaniwade toll booth

Address:

Mumbai City, Maharashtra, 400056

I am a frequent traveller on the khaniwade irb surat-dahisar toll road between mumbai to ahemdabad road.
There is always a very long queue on this toll way, and usually about 30-45 minutes long.
Today it was more than an hour long.
This long queue is only because of the inefficient toll collectors. They are not paying attention to the incoming cars, sometimes understaffed, they are chit chatting with one another etc.
Their lack of efficiency is causing inconvenience to a large number of people. Which can be easily avoided.

I request you to kindly look into the matter and help improve efficiency of the toll collectors, hereby making better use of people's time rather than waiting in long queues.