National Highways Authority Of India [NHAI] — I am complaining about faulty equipment at Mahuvan toll plaza (Agra-Delhi)

Address:

Delhi-Agra National Highway, NH2, Mahuvan, Uttar Pradesh 281122

Huge traffic jams at Mahuvan Toll Plaza(Agra-Delhi NH) due to faulty equipment installed at lane No 2. The automatic fast tag card reading system was not working properly and caused a huge traffic jam. It took us 20 mins to cross the toll booth. The toll collector was sitting outside the booth and was ignorant to the situation. I asked him to collect the toll with the help of hand held machine but he started yelling and abusing. His name was Ganga. I asked him to exempt the vehicle without collecting any toll as it had been over 20 minutes and more than 100 meters of que had been formed. He instead started threatening me with dire consequences. After all this fuss 110 rupees were deducted from my fast tag card with the hand held toll collection machine.

I request that my 110 rupees toll be refunded to me as it was collected illegally against the order passed by NHAI and the que was more than 100 meters.