National Highways Authority Of India [NHAI] — I had waited more than 1 minute but toll was deducted

I had waited for more than one minute at jalauli toll plaza near panchkula but ny toll was deducted. Kindly note i crossed that toll at 7:12am on 31st August. My vehicle number is HR02AM8999. Earlier they had also done the same many times and when i tell them about the 10 second rule of NHAI, they start arguing and deduct the toll. Kindly check the time and date details and verify from the cctv that the waiting time was more and refund my amount if possible