National Highways Authority Of India [NHAI] — Icici fastag no resolving my wrong debit adjustment

Address:

PUNE MAHARASHTRA

My name is SHEKHAR MOKAL
MO NO [protected]
CAR NO MH46X1929

on 08 nov 2022 i get 2 text msg from icici bank fastag about wrong debit adjustment of Rs1173/- and 1173/- i made online complaint about the same. ( complaint no CMP [protected] and CMP [protected])
i am get refund from CMP[protected] but i am not get refund from second complaint CMP[protected]

now bank is not given mi respond and they close the same complaint and not given details about the same.

FIND ATTACHED COMPAINT DETAILS
PLEASE HELP ME FOR THE SAME