National Highways Authority Of India [NHAI] — Illegal toll collection and abousing and no follow of rules

In jharkhand a toll whose fastag facility was not working and as per rules my car should not be charge but the toll man was saying that your fastag is only not working and he sad the give me cash 40 rs which the same as fastag charge and when I ask him to give me recipt he was saying that no receipt of cash transactions this toll located in jharrkand 200 km near deogarh.
This all illegal things i face several times but I never complaint to nhai because i know nhai will never able to solve it because nhai only have have rulls and regulations on paper but not on ground level...
India is lacking very much behind in road services and i think how nhai of india is working on problems it will never get better such a slow and worst services of india and if you ask to nhai in terms of rating i will give 5 out 0 stars to india road services 😠😡😠😠😡😠😡 and only they need money but no development.