National Highways Authority Of India [NHAI] — Inappropriate collection of toll and unethical behaviour

Address:

Khed Shivapur Toll plaza Pune

29/03/21
I own a transport firm and my vehicles travel thru khed shivapur toll plaza quite often. It has been observed that the workers there come up with system issues or technical faults in Fast tag and ask for a cash payment instead. I keep my fast tag account funded whenever vehicles are on road but these people argue saying that your fasttag is blacklisted. even though i shared the screen shot of account balance with them they keep asking drivers for cash payment. on 29th the needed toll was 515 rs and my account also had sufficient balance still they asked for cash payment of 1000 rs that too without receipt. This has happened quite a few times hence i thought of logging a complaint now. the behavior of employees there is very rude. and they keep asking for inappropriate money. I am aware of GR regarding toll that : issues due to any technical fault lies with toll owner/workers but the deny it and start arguing every time. my driver paid Rs500 and the employee did not give receipt also i got amount 515 rs debited message after sometime.
so i had to pay the double amount. Please look into this at earliest.