National Highways Authority Of India [NHAI] — Inappropriate toll collection

Dear Sir,

Today (03rd Jan 2024), I went to Dehradun from Rishikesh and while going toll was deducted as usual but when I was returning, I was supposed to pay half of the toll as I was returning same day. But the people at the toll were very rude and told me that my fastag is not having enough balance. I thought it was my mistake and I asked them to take Rs 100 (Rs 50 toll + Rs 50 fine) but then there were so many around me and I got scared.

They asked me to pay Rs 200 and I gave them Rs 200 cash.

Fees - Rs 100
Non fast tag fine - Rs 100

I again thought it was my mistake but when I returned home and checked my fastag balance it was enough (more than 500) to pay the toll fees.

Sir, this is not acceptable... I am going to take it to the next level, these people do not know how to behave and use their muscle power to scare people.

I am attaching the receipt with this complain and I hope appropriate action will be taken as soon as possible.

Please let me know if you need any other information from my end.

Thanks in advance,
Sandeep Sharma