My car UP14BE8960 is equipped with Fastag. However, while passing through the Brijghat Toll Plaza on 20-Dec-2021 3:55 pm, the booth displayed low balance, despite having sufficient balance of Rs. 371.
I was charged Toll fee of Rs. 55 along with a double user fee of Rs. 55, totaling to Rs. 110.
I request you to make arrangements for refunding the incorrectly charged additional charges of Rs. 55 as it was an error or a technical glitch with the machine at the booth.
Regards,
Rajat Agarwal
[protected]
[protected]@gmail.com
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