National Highways Authority Of India [NHAI] — Ineffective staff and machinery causing high traffic

Address:

Shambhu Toll Barrier

I am a regular traveller from Ambala to Rajpura. I need to cross the Shambhu Till Barrier everyday. Every single day, the toll barrier is jam packed. Not due to the huge amount of cars, but due to the ineffective staff and machinery. The toll machines stop working suddenly or sometimes the staff goes to the other booth, sometimes the staff is too slow to process the fastag. When we tell the staff about too much time in lane, they reply rudely and tell us to move on. I have tweeted about the same with videos, and i face this issue everyday. I have also visited the Dappar toll plaza which has a larger turnout and lesser toll fee, but it never faces such an issue. Kindly look into the matter, as it is a daily hassle for thousands of daily commuters like me.