National Highways Authority Of India [NHAI] — inefficient mprdc & dewas bhopal corridor toll plaza

I, colonel owen rebello, was travelling on 22 april 18 by car & it took me more than 30 minutes to cross the mprdc & dewas bhopal corridor toll plaza in the morning. Two lanes had no toll booth operators thereby forcing users to reverse back because no efforts were made to atleast block those lanes. No manager/ controller was present & the staff were very casual & displayed no concern for the users.
When i tried to speak to the manager/ controller, 2 bouncers tried to intimidate me. When they saw that i was not backing down, they gave me the manager's no [protected]. I tried calling this no at 8.13 & 8.14 am but there was no response.