National Highways Authority Of India [NHAI] — issue of toll amount at chandoli toll plaza

Address:	411058
Website:	NHAI

Dear sir,

Yesterday, i have traveled pune - rajgurunagar - pune by my own car, i have paid toll amount rs. 46.50 by cash for return journey.

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Now i have two complaints

1. As per you website information the toll amount is rs.37.50, so why he i have been charged rs. 46.50. I have attached the copy of toll receipt.

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2. I have given rs. 50 note cash, and he returned me rs.3.00, and i ask ed him about rs.0.50 (50 paisa) he said i don't have change, if you have please give me. So i let it be and did not take 50 paisa back.

Now the issue is for example lets assume 1000 cars passed through this toll plaza in a day, and the same incidence happened with all the cars, as happened with me. So the toll plaza collector will have rs. 500.00 for free in a day.

So kindly take this issue seriously.

This issue may have two solutions,

1. Pay the toll amount by digital payment, but the digital transaction will take little more time and it could lead to traffic jam.

2. This toll amount could be changed from rs. 37.50 to rs. 38.00 or even rs.40.00 for easy transaction of cash and total time of toll collection can be reduced accordingly.

Please take necessary action on these issue.

With best regards
—
Sanjay bhure