National Highways Authority Of India [NHAI] — Issue with double charges at Toll for mistake of Scanner & not customer

Address:

Pune

Dear Sir/Madam,

I am raising this complaint which is related to Toll charges. Issue is as below:

I have had enough of Balance in my FASTAG wallet but since toll operator has had issues with his scanner & status showed as blacklist wherein I could not understand why such a status when I have had enough balance.

For that he demanded to pay by cash & charged penalty of double charging which is not acceptable as a common man of this country.

As first toll could deduct properly, 2nd toll had issues and again third toll on my way to Pune again scanned properly. So this shows there is an issue with Anewadi Toll operator(Near Satara-Maharashtra) Scanning device & not with my FASTAG account.

This has happened with almost 7-8 commuting vehicles & when raised issue with Traffic Police standing near by they forced us to leave early giving traffic congestion as a reason & i had an argument with them with no proper support.

I am attaching the manually double charged receipt along with my FASTAG account balance for your reference(which clearly shows enough balance) in my account.

I am an IT professional & worked for more than 20 years in different IT companies and received lot of awards for my dedication & giving proper solutions to customers.

In the above case automation has been implemented but what if automation fails? For that there is a manual process which needs to be followed which is missing in this case.

I am a big admirer of Nitinji Gadakariji & following him for his innovative ideas & solutions which are helping our country enormously. But the implementation by middle men is not being done properly which is causing lot of pain as a common man of this country.

Request you to please look into this issue of double charging and order Toll Operator to return double charged(access) amount.

Details for your reference :
Name of Complainant: Satish S. Saptasagar
Vehicle : MH-14 DN-6625
Make : Maruti Suzuki Swift.
Attachments for reference :
1. Double charged receipt
2. FASTAG account statement which shows enough balance.

Thanking you,

With regards,

Satish Saptasagar

Every automation has a potential