National Highways Authority Of India [NHAI] — Khaniwade toll plaza and dahisar toll plaza extreme traffic

Address:

Dahisar toll plaza and khaniwade toll plaza

I have been a regular traveller on mumbai gujarat highway and i have almost 99% times faced issue of extreme traffic even though we have fast tag implemented now.
So as per toll act if i wait for more then 3 mins or the line is more than 100 meters then i am not liable to pay toll.
But sadly because fast tag is their on my windshield i can't do anything about it. Also people on toll plaza speak extremely rudely as if they are doing a favor on us by collecting toll.
I demand a refund

Thank you