National Highways Authority Of India [NHAI] — Khed Shivapur Toll Plaza Pune Satara

Address:

SUVIDHA RESIDENCY FLAT NO.409 OPP.VITHALWADI HINGANEKHURD ABOVE HDFC BANK

I traveled from Pune to Kolhapur on 8th January 2021 and my vehicle registration is MH12. They have deducted toll from fasttag. I heard toll is not chargeable for MH12 and MH14 registration vehicles. Kindly let me know following
1)Is toll exemption there for MH12 vehicles at Khed Shivapur?
2)If exemption is there how to get back money?
3)Why in software you not make provision for MH12 and MH14 vehicles?