National Highways Authority Of India [NHAI] — Lane not working, delay, misguiding

Address:

Sonapur

At the Sonapur (782402) toll gate, yesterday evening (January 15, 2020), there was uncontrolled congestion as always, while authority was absolutely relaxed. There was a long que, two persons collected our tax even before reaching the gate, then instructed us to us to go through a certain gate, but it turned out that gate was not working because of some technical problem. We were made to wait there unnecessarily for more than twenty minutes, which is highly objectionable.