National Highways Authority Of India [NHAI] — Lanes at toll booth are closed

Dear Sir/Madam,
This is in regard to toll booth that operates on Electronic city flyover in Bangalore. Everyday, they operate one lane and closing all other lanes in electonic city phase 1 toll plaza. This leads to heavy traffic sometime, still they dont open other lanes.
If you go and talk to the toll plaza manager, he has different answer every day.