National Highways Authority Of India [NHAI] — Local pass at ladowal toll plaza

My car registration number is HP 74 0001.
At ladowal toll plaza near Ludhiana (PB), New Contrector is not renew my car local pass. They are saying that my car is registered in other State.
Even I have provide him all documents ie my local address proof and car is registered in my name.Even they are not providing complaint register.
Please do needful.
Anil Kumar,
113/24/1, sant nagar, Near college
[protected], [protected]