National Highways Authority Of India [NHAI] — Long waiting time and misbehave by toll collection staff

Address:

House Number 90/1,, Village Darua,, Near Railway Station

Hello,
I am having car number CH01CB2329 and fast tag number MAT632101LPJH7684 I had crossed toll of Sikandra Dausa Rajasthan at
8:30AM
I have to wait to cross the toll for more than 10 minutes, when I asked at toll collection counter than according to NHAI guidelines no toll have to pay if there is this much waiting time
They argued and misbehaved with me and said that, they don't know about this and no such guideline is there. I felt cheated after this incident that why government made mandatory this fast tag

I want resolution of this issue asap