National Highways Authority Of India [NHAI] — Lot of time wastage in toll gate at natavalasa

Sir we are wasting lot of time in paying the toll plaza on the national highway between vizianagaram and vizag. Exact location of the place is matavalasa.
At this toll plaza, they jept only one cash counter and rest all fast tag. Here at this toll plaza o wasted more than 15mins and when we asked to waive off the toll fee, ticket counter person talked rudely.
My compliant is why only one cash counter provided. Please take the action on the the toll plaza and request to help people on future