National Highways Authority Of India [NHAI] — Made wait approx 5 min due to one overload vehicle in front

I was made to to wait more then 5 min at Karjeevanhally Toll Plaza by the toll operator due to one over load in front and simply scrolling with him. I insisted to take that vehicle front and talk to him which he didnt accept and made us to wait. Later toll operator asked all standing behind vechiles to take reverse and take another line. I insisted not to collect toll for my vehicle as we waiting more then 3 minutes but still toll operator forceably scanned and allowed us to pass through.

I request to take strict action against this toll operator making unnecessary wait us and request to refund this toll amount. Details of toll attached