National Highways Authority Of India [NHAI] — Mannuthy toll plaza

Waited for more than 15 mins at the toll plaza and inspite of high traffic they were still collecting toll and delaying traffic. When we asked about the nhai rule the lady at the counted shouted at us and said whatever the law is you pay and you leave. The lady also threatened us that she ll file a case for harassing her. Very sorry to say these people have zero respect for the law and order of this country. Please take necessary action, as time is equally important to everyone and waiting at a toll for more than 15 mins and ignorance of law is an offense in itself.