National Highways Authority Of India [NHAI] — Misbehavior and illegal charges at toll plaza

Dear sir,

1. I am a serving soldier in the Indian Army. I was coming back from my home town on 01 Aug 2022 on completion of my leave. I was in my car number HR06AW4597. When I reached at palwal toll plaza on Kundali Manesar Palwal Express Hiway (Eastern Peripheral Hiway), I produced my Identity Card and requested for exemption of toll tax. But toll plaza employee told me that you have to pay toll taxes. They started misbehaving with me and told me this the only toll plaza in India where serving soldiers are not allowed for any exemption of toll tax. I was on a long journey by road and have to reach at my duty station on permitted time, so I have no option and I agreed to pay toll tax. But they charged Rs 560 including fine for No Fast tag. Receipt of payment is enclosed for your reference.

2. I contacted on NHAI toll free number 1033 on same day and told all about the matter. But they also favoured toll plaza and not contacted me again till date.

3. This toll plaza on the way to my home town and I will have to go there everytime whenever I will proceed on leave. So I am afraid of misbehavior of that toll tax employees and illegal toll taxes.

4. May I request your personal indulgence in this harassing behavior with a serving soldier and illegal toll tax charges. I shall be highly grateful to you if you can support me and take action against the above toll plaza employees in this regard.

Regards

Naib Subedar Narender Kumar
A serving soldier in the Indian Army,
Mobile number [protected]
email.id- [protected]@gmail.com