National Highways Authority Of India [NHAI] — Misbehavior of Staff at Toll Plaza

I had crossed Bagwada Fee Plaza on 19-Nov-2021 at 10:56:50 AM with vehicle No- MP04EB6782, with approx. 05 barriers for side only 02 barriers were working with large queue of vehicle on requesting toll staff for opening other barriers they said their is shortfall of staff and one of the staff of that plaza misbehaved and when I asked for compalint book he said online kar do mein kisi ke baap se nahi darta free mein toll nahi chala rahi hai.