National Highways Authority Of India [NHAI] — Misbehaviour and collecting cash inspite of fastag balance

Address:

Tirupati Motors, 47, Peenya Third Phase, Bengaluru-560058

Our vehicle KA02AA1051 was held at Devanhalli toll plaza at Hyderabad-Bangalore section on 03.02.2024 at 12.03.51 hrs. Our fastag has a balance of Rs.600/- in vehicle card and Rs.5000/- in CUG account also. and we have shared the screen shot also to the person incharge. The person incharge misbehaved very rudely and refused to entertain any complaint and shouted badly. finally we have to pay Rs.170/- as cash payment the receipt of the same is enclosed. No senior person was available to help out and land line number of RO was no reply.
Kindly look into the matter and arrange the refund of Rs.170/-, update the system to smooth passage, take proper disciplinary action against the this hooligan and arrange training for public dealings to ypur staff. As a customer, we need the respect.