National Highways Authority Of India [NHAI] — misbehaviour and torture by staff of nhai

Address:

Jaipur, Rajasthan, 302013

On 10/07/19 when i was traveling from jaipur to delhi with my family, at shahjahanpur toll i entered in lane 4 which was fastcard express lane in which there was no cash allowed but there was 1 truck in front of me who was giving cash and talking for 8-10 mins. I honk repeatedly then all staff of 10 people start shouting on me when i asked that why are you accepting cash and why have you taken 10 mins talking and u are wasting my time then there answer was "this is india everything is allowed here" i was shocked that a employee of nhai is talking like this. After all this i demanded phone number of manager and a complaint book which was denied by staff after my pressure on them they gave me that complaint book and i have lodged complaint there. At last all this process takes almost 1 hour of my time and all my plans was cancelled just because of this mis happening with me.
We all bought fastcard for ₹800-1000 just to save our time but on serious note cars who were in cash lane crossed earlier than me. Staff mis behaved with me my father.