National Highways Authority Of India [NHAI] — misbehaviour from toll collection boys

Address:

711101

Dhulagori toll plaza office in west bengal is more of a club than solving issues of passersby. Sunday is a holiday for the toll manager and the toll booth is left to the staffs just to collect tolls. The person collecting toll behaves like the owner of the property as if he is sitting in his dad's grocery shop and doesn't even bother to care minimal. Filthy language, terrible behaviour, horrible attitude would be right to say about the staffs. They are forcing people to take coins (Chillars) as change, they gave me 5 ten rupee coins in place of a 50 rupee note. When i added a 50 rupee note and told them to give back a 100 rupee note (Thought they didn't have a 50 rupee note), they showed me a bundle of 50 rupee notes and said they were purposely giving coins and won't give notes. When i warned them of complaining to their senior, they hardly seem to bother and started behaving rude and insulted me in front of my family. I was travelling with my twin sons of 18months old, wife and mother. I found a serious threat and left the place immediately, it would be great to find some help not only because of me but for all the disciplined, well behaved citizens of india in future.