National Highways Authority Of India [NHAI] — Mismanagement at NHAI Shank and mental harassment and wastage of time complaint.

Address:

CGHB COLONY PIRDA 2 SITE-C RING ROAD NO-3 POST MANDHAR(GSI) PIN-493111 RAIPUR CG

Today at around 1:15 PM while I was through my car CG04MR6935 at Dhank Toll Plaza, Pithora, Mahasamund, CG, I entered with the fastag lane as it was advertised everywhere on the highway that from 15th Feb 21 's midnight onwards only fastag is allowed and if someone has not, he will pay double the charge, this was implemented fir easement of traffic, stopping o[censored]nwanted fuel consumption and it will save valuable time. Following the rule I entered there only in fastag lane but due to some technical issue as informed by NHAI staff/Volunteer they advised me to go through Cash lane. This has created wastage of time, wastage of fuel, and failure of commitment, If NHAI has made rule that non fastag cars have to pay double at CASH Counter, then on contrary NHAI fails to follow, the toll will be free. Though, for the time being it could be a matter of rethinking, analysis but I felt a complaint must be lodged at your counter where I was with my car at your instructed lane. But before putting my words where I was supposed to pay CASH as was instructed to go through Cash lane the staff came and even after asking to not deduct online charges rather cash, he without listening any words deducted through online mode. This all mismanagement over there bound me for lodging complaint, it was quite astinishing that there was no any such complaint book, then I asked for their representative to come and resolve the issues, but no one realised that the supervisor, the senior staff must come there and listen the grievances. It was again astonishing that the nest car behind me was allowed to pass without paying a single penny. These all irregularity was very painful and shameful. After wasting of more than 40 minutes my valuable time I was bound to go to other side of the road where your office was located. After strong demand of complaint book I hardly got the complaint book and tried to wrote the gist in the page.
This all wasted my valuable one (01) hour approx time and gave me mental stress and harassment.
I am expecting speedy action on the matter.
Thanking you.

Encl... Copy of Complaint dated 16.02.2021.

Shriprakash Sharma
Mob. [protected]
Email- sharma.[protected]@gmail.com
Address- CG Housing Board Colony, Pirda 2, Site-C, MIG Flat, Block No-04, Flat-07, Ring Road No-03, Post-Mandhar(GSI), P.S.-Vidhansabha, District-Raipur, PIN-493111, Chhattisgarh